Frequently Asked Questions
FAQs
What's the minimun hire duration?
The minimum hire duration is 2 hours.
How long do I have before my event, to cancel or reschedule my booking?
If you would like to cancel or reschedule your booking with us, you will need to contact us no later than 14 days before your event for a refund. If rescheduling a booking to another date, and a deposit has been paid, then the deposit will be transfered over to the new date if available.
Do I get an attendant with my booking?
Each booking made, will have up to 3 attendants depending on the bookings requirements.
Does my booking come with a Guestbook?
No, your booking does not come with a Guestbook unless it has been added on to your booking. If you have booked a package, then you will receive a Guestbook depending on your chosen package.
Does my booking come with a USB?
Yes. All Bookings come with a USB included.
Can I add a USB to my booking without having a Guestbook?
Yes, you can add a USB without a guestbook. You will need to speak to one of our team to discuss your requirements.
If I have lost my USB, can I request a replacement USB?
Yes. This can be requested by contacting one of our team on 07506402301 and quoting your invoice number. To get a replacement USB this will incur a charge of £10.00.
Do I get my deposit back If I cancel my booking?
No. A deposit is non refundable. If rescheduling a booking to another date, and a deposit has been paid, then the deposit will be transfered over to the new date if available.
After a deposit has been paid, how long do I have to pay the remaining balance?
The full balance must be paid no later than 14 days before the event, unless agreed otherwise.
How many photo prints do I get with my booking?
All bookings come with unlimited photo prints for your guests throughout the hire duration.
Do I get a variety of props?
All bookings come with a huge variety of props catering towards all ages. If you would like to request specific props this can be arranged by contacting one of our team on 07506402301.
What colour Guestbooks are there?
We have a variety of colours which can be found below:
Can my Guestbook be personalised?
You can add a personalised Guestbook to your booking for £50.00. Personalisations can be designed based on your requirements.
Will I be charged for Idle Hours?
Idle hours are additional hours when the mirror is required, on site but not in operation until an agreed time. Idle hours can also be when a client requests a split during the booking. Idle hours will incur a charge of £50.00 per hour.
What if I want Extra Prints?
A complete set of additional prints would incur a charge depending on the duration of the event. However, you could add a guestbook to your booking, with all the additional prints included.
What happens if I have paid in full and then need to cancel my booking?
If you cancel within the 14 day period before your event, you will loose your deposit and incur an admin fee of £50.00. The remaining amount left over will then be refunded.