Question 1

What's the minimun hire duration?

Accepted Answer

The minimum hire duration is 2 hours. For children aged 0-12 years, the minimum hire is 1 hour and must be within a 10 mile radius of Barking, IG11.

Question 2

Will I be charged for Idle Hours?

Accepted Answer

Idle hours are additional hours when the mirror is required, on site but not in operation until an agreed time. Idle hours can also be when a client requests a split during the booking. Idle hours will incur a charge of £20.00 per hour.

Question 3

Do I get an attendant with my booking?

Accepted Answer

Each booking made, will have up to 3 attendants depending on the bookings requirements.

Question 4

Do I get a variety of props?

Accepted Answer

All bookings come with a huge variety of props catering towards all ages. If you would like to request specific props this can be arranged by contacting one of our team on 07506402301.

Question 5

What if I want Extra Prints?

Accepted Answer

A complete set of additional prints would incur a charge depending on the duration of the event. However, you could add a guestbook to your booking, with all the additional prints included.

Question 6

Does my booking come with a Guestbook?

Accepted Answer

No, your booking does not come with a Guestbook unless it has been added on to your booking. If you have booked a package, then you will receive a Guestbook depending on your chosen package.   If you would like to add a standard Guestbook, this can be added on for £40.00. If you would like to add a Personalised Guestbook, this can be added on for £50.00

Question 7

Does my booking come with a USB?

Accepted Answer

Yes. All Bookings come with a USB included.

Question 8

What colour Guestbooks are there?

Accepted Answer

We have a variety of colours which can be found below:   www.selfiemirrorservice.co.uk/guestbooks

Question 9

Can my Guestbook be personalised?

Accepted Answer

You can add a personalised Guestbook to your booking for £50.00. Personalisations can be designed based on your requirements.    Information about our guestbook personalisations can be found below:   www.selfiemirrorservice.co.uk/guestbooks

Question 10

Do I get a USB with my booking?

Accepted Answer

Yes. All bookings come with a free USB. All photos from your event will be copied to this at the end of your hire.

Question 11

How many photo prints do I get with my booking?

Accepted Answer

All bookings come with unlimited photo prints for your guests throughout the hire duration. If there are 4 guests in one photo, each guest will receive a copy. The maximum amount of copys per person per photo is 6 copies.    If you have a guestbook and there are 6 people in a photo, 5 copies will be given to the guests and the 6th copy will be put into the guestbook.

Question 12

If I have lost my USB, can I request a replacement USB?"

Accepted Answer

Yes. This can be requested by contacting one of our team on 07506402301 and quoting your invoice number. To get a replacement USB this will incur a charge of £10.00.

Question 13

How long do I have before my event, to cancel or reschedule my booking?"

Accepted Answer

If you would like to cancel or reschedule your booking with us, you will need to contact us as soon as possible. Deposits are non refundable.    If you are rescheduling a booking to another date, and a deposit has been paid, then the deposit will be transfered over to the new date if it is available. Please let us know as soon as possible.

Question 14

Do I get my deposit back If I cancel my booking?

Accepted Answer

No. A deposit is non refundable. If rescheduling a booking to another date, and a deposit has been paid, then the deposit will be transfered over to the new date if available.    Due to the Covid 19 Pandemic, if you need to cancel your event, we will provide you with a £50.00 voucher to use towards another booking in the future. There will be no expiry on this and can be used any time.

Question 15

After a deposit has been paid, how long do I have to pay the remaining balance?"

Accepted Answer

The full balance must be paid no later than 7 days before the event, unless agreed otherwise.

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Selfie Mirror Service

Covering London/Essex/Kent or 40 mile radius of IG11

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